Chargeback Supervisor

Chargeback Supervisor

R3950

Location

Mumbai

Career Track

Finance

Chargeback Supervisor

Chargeback Supervisor

From accounting and financial planning to risk/fraud analysis and payments, our Finance team ensures not only our company’s financial security, but also that our customers can buy from us with confidence. 

Why this job’s a big deal:

Chargeback Receipts and potential losses cause a negative impact to Priceline’s bottom (i.e. EBITDA).  As a result, proper dispute management is a critical component in protecting the financial health of the company.

In this role you will get to:

  • Work with Priceline’s payment acquirer(s) and associated credit card networks to regularly review and summarize dispute management rules and standard processes

  • Analyze, review and respond to identified disputes from supplier partners and compose professionally written persuasive essays in defense of Priceline’s bottom line

  • Maintain the current process for logging, reporting and responding to Priceline’s disputes.

  • Enhance standard processes to increase dispute outcomes.

  • Manage the volume of disputes to not miss stated reply by deadlines.

  • Manage pre – debit memo & debit memo processes.

  • Coordinate with third party agencies to ensure smooth handling of Chargeback process.

  • Contribute to the monthly reporting of Chargeback process as directed by Senior Chargeback Manager.

  • Manage the Chargeback process and its related issues along with the US team.

  • Participate in Ad Hoc initiatives/projects related to the success of the entire Risk Management Team 

Who you are: 

  • 5+ years of experience in chargeback process (OTA)

  • Possess excellent oral and written communication skills

  • Ability to present in a group setting

  • Expert level ability to compose a comprehensive and concise persuasive essay

  • Have comprehensive analytical, investigative, and troubleshooting skills 

  • Possess good organization and supervisory skills

  • Intermediate level knowledge of MS Office applications

  • Basic knowledge with SQL / ORACLE and associated database editors (e.g. DBeaver, Navigator) to run queries

  • Outbound calling to acquirer / issuing banks / card networks