IT Support Specialist

IT Support Specialist

R4032

Location

Norwalk

Career Track

Technology

IT Support Specialist

This role is eligible for our five day flex office work model or is eligible for full time remote work.

IT Support Specialist

Our Technology team is the backbone of our company: constantly creating, testing, learning, and iterating to better meet the needs of our customers. If you thrive in a fast-paced, ideas-led environment, you’re in the right place.

Why this job’s a big deal:

Priceline is looking for a skilled Sr. IT Support Specialist to Install, troubleshoot and repair computer systems, hardware, and computer peripherals. This role will also resolve internal user problems and ensure correct operation of PCs, maintain parts inventory, and log all services/repair activity. 

In this role you will get to:

  • Evaluate, prioritize, and answer incoming requests for assistance from local and remote employees experiencing computer problems with hardware, software, networking and/or other computer-related technologies. 

  • Handle problem recognition, research, isolation, resolution, and follow-up for routine user problems, escalating more complex problems to management or technical staff. 

  • Log and track all requests, incidents and tasks utilizing Jira Service Desk. 

  • Train users on various software and system hardware. 

  • Configure computers, install software, and set up peripheral equipment. 

  • Request service/support from software and hardware vendors regarding defective products. 

  • Protect confidentiality with regards to all aspects of employee and corporate information.

Who you are:

  • Excellent written, verbal communication, leadership, and organizational skills. 

  • Good attention to detail, work ethic and interpersonal skills. 

  • Ability to handle confidential information in a discreet, professional manner. 

  • Proficiency in the following: Lenovo & Apple, JIRA Service Desk, Windows 7/10 and macOS 10.12, Microsoft Active Directory and Exchange, VMWare, Citrix, DUO Security, F5, ClearPass, BlueJeans, Zoom, LifeSize, Polycom, Jabra, Logitech, Internet Explorer, Firefox, Chrome, Safari, GSuite, Dropbox, CrashPlan, Adobe Creative Cloud, Oracle and MySQL Clients tools. Microsoft SCCM, JAMF Casper Management Suites, Trend Micro Anti-Virus, Cisco desk phones, IOS, Android

  • Experience: 5+ years’ experience as a PC Technician in a medium or a large-scale organization.

  • Education: Bachelor's’ Degree in Computer and Information Science.

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, certain roles may be eligible for an annual bonus and/or equity grant.

The salary range for this position is $65,000 to $80,000 USD

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