Senior IT Support Specialist

Senior IT Support Specialist




Career Track


Senior IT Support Specialist

This role is eligible for our hybrid work model: Two days in-office.

Senior IT Support Specialist

Our Technology team is the backbone of our company: constantly creating, testing, learning, and iterating to better meet the needs of our customers. If you thrive in a fast-paced, ideas-led environment, you’re in the right place.

Why this job’s a big deal:

Priceline is looking for a skilled IT Support Specialist to Install, troubleshoot and repair computer systems, hardware, and computer peripherals. This role will also resolve internal user problems and ensure correct operation of PCs, maintain parts inventory, and log all services/repair activity. 

In this role you will get to:

  • Evaluate, prioritize, and answer incoming requests for assistance from local and remote employees experiencing computer problems with hardware, software, networking and/or other computer-related technologies. 

  • Handle problem recognition, research, isolation, resolution, and follow-up for routine user problems, escalating more complex problems to management or technical staff. 

  • Log and track all requests, incidents and tasks utilizing Jira Service Desk. 

  • Train users on various software and system hardware. 

  • Configure computers, install software, and set up peripheral equipment. 

  • Request service/support from software and hardware vendors regarding defective products. 

  • Protect confidentiality with regards to all aspects of employee and corporate information.

Who you are:

  • Excellent written, verbal communication, and organizational skills. 

  • Good attention to detail, work ethic and interpersonal skills. 

  • Ability to adapt to shifting priorities.

  • Ability to handle confidential information in a discreet, professional manner. 

  • Proficiency in the following: 

    • Windows and Apple hardware and OSs

    • IT Ticketing Systems, Microsoft Active Directory, Multi Factor Authentication, Video Conferencing systems, & Google Workspace 

    • Lenox & Apple, JIRA Service Desk, Windows 7/10 and macOS 10.12, Microsoft Active Directory and Exchange, VMWare, Citrix, DUO Security, F5, ClearPass, BlueJeans, Zoom, LifeSize, Polycom, Jabra, Logitech, Internet Explorer, Firefox, Chrome, Safari, GSuite, Dropbox, CrashPlan, Adobe Creative Cloud, Oracle and MySQL Clients tools. Microsoft SCCM, JAMF Casper Management Suites, Trend Micro Anti-Virus, Cisco desk phones, IOS, Android

  • Familiarity with the following:

    • Intune, JAMF or other MDMs,  Anti-Virus and other security applications, IOS, Android, OKTA or similar SSO/IDP

  • Experience: 5+ years’ experience as a PC Technician in a medium or a large-scale organization.

  • Education: Bachelor's Degree in related field

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, certain roles may be eligible for an annual bonus and/or equity grant.