Our Technology team is the backbone of our company: constantly creating, testing, learning and iterating to better meet the needs of our customers. If you thrive in a fast-paced, ideas-led environment, you’re in the right place.
The priceline.com SRO Team offers these and many more opportunities while working in a fast paced and challenging environment. The Site Reliability Operations team is responsible for ensuring that every area of priceline.com‘s site are highly available, reliable and performing optimally.
SRO specialists provide 24/7 oversight and support of the infrastructure and services that power the priceline.com platform and works closely with our engineers and developers to assess, analyze and resolve site incidents. The ideal candidate is self-motivated and can work both independently and within a team in our 24/7 Operations Center available for off-hours shift coverage and be able to take ownership of technical issues.
This role is a NIGHT shift position 7pm – 7am. 3 & 4 day schedule, Holidays, and weekends.
Frontline Tier l/ll monitoring / escalation / incident response and impact mitigation
Execute Command & Control tasks on our infrastructure
Orchestrate and manage incident lifecycle between external 3rd party vendors, the Site Reliability Engineers (SRE), and internal development teams.
Analyze and support the continuous improvement of our monitoring as well as command and control capabilities
Maintain high level of communication and knowledge sharing: incident lifecycle tracking, runbooks and operational documentation
Reporting the health and availability of the site and related services
2+ years’ experience of systems monitoring in a startup company or e-commerce industry
Great communication skills
Experience with monitoring and alerting tools.
Troubleshooting experience with application and hardware issues
Understanding of Linux systems
Working knowledge of TCP/IP Networking
Working experience with Incident Management and Change Management
Prior experience in Operations or a fast-paced, high stress environment with the requirement to resolve multiple interruption-driven priorities simultaneously
Experience with Splunk, Zabbix, PagerDuty, Network Management Systems a big plus
Familiarity with Cloud AWS/Google is a plus
Demonstrated history of living the values important to priceline: Customer, Innovation, Team, Accountability and Trust. Unquestionable integrity and ethics.
BA/BS degree in Computer Science or a related field or 2+ years relevant work experience in lieu of degree
Priceline is an equal opportunity employer in accordance with all applicable federal, state and local laws.