make
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Florida - Miami

NOC Specialist

R1806

Location

Norwalk

Career Track

Technology

Apply Now

NOC Specialist

R1806

Location

Norwalk

Career Track

Technology

Our Technology team is the backbone of our company: constantly creating, testing, learning and iterating to better meet the needs of our customers. If you thrive in a fast-paced, ideas-led environment, you’re in the right place.

The priceline.com SRO Team offers these and many more opportunities while working in a fast paced and challenging environment.  The Site Reliability Operations team is responsible for ensuring that every area of priceline.com‘s site are highly available, reliable and performing optimally.

SRO specialists provide 24/7 oversight and support of the infrastructure and services that power the priceline.com platform and works closely with our engineers and developers to assess, analyze and resolve site incidents. The ideal candidate is self-motivated and can work both independently and within a team in our 24/7 Operations Center available for off-hours shift coverage and be able to take ownership of technical issues.

This role is a NIGHT shift position 7pm – 7am. 3 & 4 day schedule, Holidays, and weekends.

Responsibilities

  • Frontline Tier l/ll monitoring / escalation / incident response and impact mitigation

  • Execute Command & Control tasks on our infrastructure

  • Orchestrate and manage incident lifecycle between external 3rd party vendors, the Site Reliability Engineers (SRE), and internal development teams.

  • Analyze and support the continuous improvement of our monitoring as well as command and control capabilities

  • Maintain high level of communication and knowledge sharing: incident lifecycle tracking, runbooks and operational documentation

  • Reporting the health and availability of the site and related services

Skills

  • 2+ years’ experience of systems monitoring in a startup company or e-commerce industry

  • Great communication skills

  • Experience with monitoring and alerting tools.

  • Troubleshooting experience with application and hardware issues

  • Understanding of Linux systems

  • Working knowledge of TCP/IP Networking

  • Working experience with Incident Management and Change Management

  • Prior experience in Operations or a fast-paced, high stress environment with the requirement to resolve multiple interruption-driven priorities simultaneously

  • Experience with Splunk, Zabbix, PagerDuty, Network Management Systems a big plus

  • Familiarity with Cloud AWS/Google is a plus

  • Demonstrated history of living the values important to priceline:  Customer, Innovation, Team, Accountability and Trust. Unquestionable integrity and ethics.

Education

  • BA/BS degree in Computer Science or a related field or 2+ years relevant work experience in lieu of degree

Priceline is an equal opportunity employer in accordance with all applicable federal, state and local laws.

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