make
{big deal}
moments

Chicago

Instructional Design Project Manager

R1865

Location

Norwalk

Career Track

People & Culture / Legal

Apply Now

Instructional Design Project Manager

R1865

Location

Norwalk

Career Track

People & Culture / Legal

The Customer Care team at priceline is looking for a highly versatile Learning and Development Project Manager to join the Learning and Development Team.

Ideal candidates will have a passion for service and travel with experience in e-commerce. This analytical individual must have a desire to measure, improve and simplify the customers’ experience and interaction with our products leading to measurable results.

Candidates must be comfortable with the Agile process and thrive in a fast-paced, collaborative environment. We are a lean team and there is no job too big or too small.

What You’ll Do:

  • Prioritize and manage project work, lifecycles, milestones, and stakeholder expectations.
    • Define success metrics for new projects and track performance by leveraging control techniques for existing product policies to ensure the team is moving towards defined goals
  • Drive continuous improvement to the agent learning experience through your knowledge of learning and development.
    • Dive into data to identify underlying performance opportunities
    • Produce actionable outputs and reporting
    • Drive a state of constant iteration and optimization through continued analysis
  • Work with the team to optimize all partner/client processes and ensure they receive equal service and satisfaction through professional and supportive interactions and effective resolution of escalated issues.

What We’re Looking For:

  • 3-5 years of learning and development experience
  • Knowledge of learning theory: ADDIE Model, RCD, SAM Model
  • Experience with elearning tools: Captivate, Articulate, any LMS
  • Problem solving: Uses sound business judgement to implement initiatives
  • ROI/Business Planning: Ability to interpret data to manage ROI assumptions for training investment
  • Strong analytical skills. Ability to interpret data and trends, diagnose problems, and recommend action plans to resolve issues
  • An understanding of the e-commerce (mobile and desktop) landscape
  • A self-starter who is confident and able to move projects forward with little direction
  • Outstanding verbal and written communication skills – from product specifications to stakeholder presentations
  • Equal enthusiasm for high-level strategic planning, but also tactical daily execution
  • A desire to work in a fast-paced, results driven environment with multiple responsibilities
  • Experience with contact centers a plus
  • Demonstrated history of living the values important to priceline:  Customer, Innovation, Team, Accountability and Trust.   Unquestionable integrity and ethics.

Apply Now

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