Job Description: Installs, troubleshoots and repairs computer systems, hardware and computer peripherals. Resolves internal user problems and ensures correct operation of PCs. Maintains parts inventory and logs all services/repair activity. Performs system setups for new hires.
Responsibilities: Evaluates, prioritizes and answers incoming requests for assistance from local and remote employees experiencing computer problems with hardware, software, networking and/or other computer-related technologies. Handles problem recognition, researches, isolation, resolution and follow-up for routine user problems, escalating more complex problems to management or technical staff. Logs and tracks all requests, incidents and tasks utilizing Jira Service Desk. Trains users on various software and system hardware. Configures computers, installs software and setup peripheral equipment. Requests service/support from software and hardware vendors regarding defective products. Protects confidentiality with regards to all aspects of employee and corporate information.
Skills: Excellent written, verbal communication, leadership and organizational skills. Strong attention to detail, work ethic and interpersonal skills. Ability to handle confidential information in a discreet, professional manner. Proficiency in the following: Lenox & Apple, JIRA Service Desk, Windows 7/10 and macOS 10.12, Microsoft Active Directory and Exchange, VMWare, Citrix, DUO Security, F5, ClearPass, BlueJeans, Zoom, LifeSize, Polycom, Jabra, Logitech, Internet Explorer, Firefox, Chrome, Safari, GSuite, Dropbox, CrashPlan, Adobe Creative Cloud, Oracle and MySQL Clients tools. Microsoft SCCM, JAMF Casper Management Suites, Trend Micro Anti-Virus, Cisco desk phones, IOS, Android
Experience: 5+ years’ experience as a PC Technician in a medium or a large-scale organization.
Education: Bachelors’ Degree in Computer and Information Science.