Our Technology team is the backbone of our company: constantly creating, testing, learning and iterating to better meet the needs of our customers. If you thrive in a fast-paced, ideas-led environment, you’re in the right place.
You will be interacting with other Priceline teams based in US and India including engineering, analytics, support, marketing and product teams.
The Priceline Group is the world’s leading provider of online travel & related services, provided to consumers and local partners in 224 countries and territories through six primary brands: Booking.com , priceline.com , agoda.com, KAYAK , rentalcars.com and OpenTable. Collectively, The Priceline . Group (started in 1997) operates in 224 countries and territories in Europe, North America, South America, the Asia-Pacific region, the Middle East and Africa in over 42 languages. The Priceline Group’s mission is to help people experience the world.
Job Description: Installs, troubleshoots and repairs computer systems, hardware and computer peripherals. Resolves internal user problems and ensures correct operation of PCs. Maintains parts inventory and logs all services/repair activity. Performs system setups for new hires.
Responsibilities: Evaluates, prioritizes and answers incoming requests for assistance from local and remote employees experiencing computer problems with hardware, software, networking and/or other computer-related technologies. Handles problem recognition, researches, isolation, resolution and follow-up for routine user problems, escalating more complex problems to management or technical staff. Logs and tracks all requests, incidents and tasks utilizing Jira Service Desk. Trains users on various software and system hardware. Configures computers, installs software and setup peripheral equipment. Requests service/support from software and hardware vendors regarding defective products. Protects confidentiality with regards to all aspects of employee and corporate information
Skills: Excellent written, verbal communication, leadership and organizational skills. Strong attention to detail, work ethic and interpersonal skills. Ability to handle confidential information in a discreet, professional manner. Proficiency in the following: Lenox & Apple, JIRA Service Desk, Windows 7/10 and macOS 10.12, Microsoft Active Directory and Exchange, VMWare, Citrix, DUO Security, F5, ClearPass
B.S. (Computer and Information Science)
5+ years’ experience as a PC Technician in a medium or a large-scale organization
Job Location: Malad West, Mumbai