IT Support Specialist
Our Technology team is the backbone of our company: constantly creating, testing, learning and iterating to better meet the needs of our customers. If you thrive in a fast-paced, ideas-led environment, you’re in the right place.
Why this job’s a big deal?
Install, troubleshoot and repair computer system, hardware and computer peripherals. Resolves internal user problems and ensures correct operation of PCs. Maintains parts inventory and logs all services/repair activity. Performs system setups for new hires.
In this role you will get to:
Evaluate, prioritize and answer incoming requests for assistance from local and remote employees experiencing computer problems with hardware, software, networking and/or other computer-related technologies.
Handle problem recognition, researches, isolation, resolution and follow-up for routine user problems, escalating more complex problems to management or technical staff. Logs and tracks all requests, incidents and tasks utilizing Jira Service Desk. Trains users on various software and system hardware. Configures computers, installs software and setup peripheral equipment. Requests service/support from software and hardware vendors regarding defective products. Protects confidentiality with regards to all aspects of employee and corporate information.
Who you are:
Excellent written, verbal communication and organizational skills.
Strong attention to detail, work ethic and interpersonal skills.
Ability to handle confidential information in a discreet, professional manner.
Proficiency in the following: Linux & Apple, JIRA Service Desk, Windows 7/10 and macOS 10.12, Microsoft Active Directory and Exchange, VMWare, Citrix, DUO Security, F5, ClearPass, BlueJeans, Zoom, LifeSize, Polycom, Jabra, Logitech, Internet Explorer, Firefox, Chrome, Safari, GSuite, Dropbox, CrashPlan, Adobe Creative Cloud, Oracle and MySQL Clients tools. Microsoft SCCM, JAMF Casper Management Suites, Trend Micro Anti-Virus, Cisco desk phones, IOS, Android
Experience: 4+ years’ experience as a PC Technician in a medium or a large-scale organization.
Education: Bachelors’ Degree in Computer and Information Science.
Who we are:
WE ARE PRICELINE.
Our success as one of the biggest players in online travel is all thanks to our incredible, dedicated team of talented employees. Priceliners are focused on being the best travel deal makers in the world, fueled by our passion to help everyone experience the moments that matter most in their lives. Whether it’s a dream vacation, your cousin’s graduation, or your best friend’s wedding – we make travel affordable and accessible to our customers.
Our culture is unique and inspiring (that’s what our employees tell us). We’re a grown-up, startup. We deliver the excitement of a new venture, without the struggles and chaos that can come with a business that hasn’t stabilized.
We’re on the cutting edge of innovative technologies. We keep the customer at the center of all that we do. Our ability to meet their needs relies on the strength of a workforce as diverse as the customers we serve. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration.
If you want to be part of something truly special, check us out!
Priceline ensures equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, or local law.