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Key Account Senior Manager



New York

Career Track

Lines of Business

Apply Now

Key Account Senior Manager



New York

Career Track

Lines of Business

About Priceline-Agoda Global Key Accounts team:

What’s better than representing ONE top-recognized brand in travel? Representing TWO, of course!

In 2018, the best-in-class hotel teams from and came together as one larger, new-and-improved team to better support our hotel partners. This collaboration between the two brands allows us to offer one streamlined technology connection with a single point of contact for worldwide distribution strategies. All roles within the Priceline-Agoda Global Key Accounts team reports into the Agoda brand. 

About Agoda:

Agoda is an online travel booking platform for accommodation, flights, and more. We build and deploy cutting edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ talents coming from 90+ different nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership,enabling our customers to experience the world.

Get to Know our Team: 

Priceline and Agoda are travel booking platforms with accommodations at their core. As such our Key Account Managers are critical to our success. The Key Accounts team invests in long-term relationships that spans borders and cultures and results in incredible value for Priceline, Agoda, our partners, and our customers. We serve as consultants, offering strategic advice on how best to excel on both Priceline’s and Agoda’s commercial platforms. We are direct contributors to what makes both companies market leaders; we understand accommodation needs and offer innovative solutions. From Bangkok to New York and beyond, the Agoda team has footprints in over 50 locations around the world. With the help of industry-leading technology, we work and collaborate globally to bring together the best ideas from diverse perspectives. 

The Opportunity:

As Key Account Manager, the main objective is to drive the business development and account management initiatives for new and established hotel chains that are headquartered in the US market.

In doing so, this individual will possess strong strategic sales and/or business development skills, exposure to large contract negotiations and/or long sales cycles. In addition, the capability to establish and develop good working partnerships with both internal and external customers will be a key to the success of the role. A ‘make it happen’ personality, disciplined work habits, and attention to detail will all be required for ongoing success.

In this Role, you’ll get to: 

Responsibilities will include: (1) supporting the achievement of Priceline and Agoda’s commercial goals with new and established hotel chain partners (2) contract negotiation, including creating/managing a business development pipeline (3) identifying opportunities to enhance Priceline and Agoda’s performance with key accounts (4) training  processes and procedures related to key account hotel management (5) reporting and analytics

  • Ensure revenue goals for key accounts are exceeded

  • Establish and manage a business development for new chains in the local market

  • Contract negotiation

  • Ensure price competitiveness of products from chain partners on Priceline and Agoda

  • Implementation of enhancements to improve hotel performance

  • Internal communication of best practices and knowledge

  • Work with chain partners to further their business objectives in line with the overall strategic objectives of Priceline and Agoda

  • Monthly and weekly reporting and analysis

  • Share relevant data and information with partners to ensure a high level of communication and feedback to optimize performance

  • Coordinate with local / global teams to executive new property roll outs and other optimization projects

  • Communication of new Agoda initiatives and products to key contacts  

  • Handle rate and technical enquiries from internal and external stakeholders

What you’ll Need to Succeed:

Experience in:

  • Bachelor’s or equivalent degree required;

  • 4+ years hospitality/OTA experience or equivalent

  • Sales and/or marketing experience

  • Experience leading a team and training

  • Proven record in achieving company objectives and targets

  • Understanding of the online travel sector

  • Exposure to large commercial account management conversations and / or contracting

Skillsets in:

  • Ability to communicate value proposition to potential partners;

  • Strong interpersonal skills and mature demeanor;

  • Strong numerical and analytical skills;

  • Energetic, persistent with a driven personality;

  • Proficiency in Microsoft Word, Excel, Outlook and PowerPoint;

  • Team player;

  • Professional “get it done” attitude and work ethic;

  • Strong attention to detail;

  • Highly disciplined work habits;

  • Adapts well to and is energized by change;

  • Creative and Innovative

  • Leadership experience

Other great things about working at Agoda:

  • Summer office hours program, where weekends start early

  • Centrally located in Empire State Building

  • Private Insurance with excellent Medical, Dental and Vision coverage

  • Discounted gym membership

  • Discounted visits to the Empire State Building rooftop viewing area

  • Company matched retirement plan

  • Generous paid time off including vacation time and holidays

  • Employee hotel discounts

  • Monthly team parties

Equal Opportunity Employer 

Agoda prides ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. 

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes. 

By applying to this job, you agree that Agoda may process your personal data in accordance with Agoda applicants privacy statement

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