Productivity Tools Engineer
Our Technology team is the backbone of our company: constantly creating, testing, learning and iterating to better meet the needs of our customers. If you thrive in a fast-paced, ideas-led environment, you’re in the right place.
Why this job’s a big deal:
Our team build’s point to point automation, maintain’s productivity software and improves the suite of enterprise applications used to support all Priceline.com’s functional teams(Product, Project Management, Tech Infrastructure, Finance, Customer Care, Human Resources, Marketing and more) to work seamlessly and remotely from anywhere on the planet. These tools include Snaplogic, Jira, Confluence, Slack and more!
In this role you will get to:
The Senior Productivity Tools Engineer will be focused on shaping the future of enterprise tools at Priceline by building and maintaining IPAAS point to point API automation. You will build rule based integrations between tools such as JIRA, Workday, Slack, Active Directory, Concur and many more! This requires excellent technical and communication skills to work with multiple teams to interpret and implement business requirements while solving daily operational incidents. The successful candidate possesses excellent rule-based analytical and problem-solving skills to implement innovative solutions, manage conflicting expectations and priorities.
Who you are:
Provides planning, coordination, and implementation of integrations between SAAS based tools such as JIRA, Workday, Concur, Slack and more
Fast paced and adaptive learner of new technologies who will take ownership of administration, and configuration of Priceline’s IPAAS platform
Experience with REST, SOAP, XML, JSON and SQL
Possesses ability to effectively diagnose and troubleshoot operational and end user incidents with timely resolution
Engages IPAAS tools vendor to investigate, analyze and resolve technical issues and actively pursue mechanisms for preventing, or automating the response to reoccurrences
Contributes to the development and ongoing improvement of industry best practices and standards for deploying modern, SAAS based enterprise application technologies
Evaluates emerging technologies to ensures technical solutions are compatible with the company's business needs and strategic objectives
Provides technical expertise, guidance and strategic recommendations to cross-functional groups
Experienced in working in an innovative, dynamic, Agile environment
Script automation experience (i.e. Expression Language, Bash, Python, or PowerShell)
Ability to consult and present with all levels of management.
Monitor and tune systems to achieve optimum performance levels; provide performance statistics and reports
Willingness to participate in on-call service and emergency support if necessary
Additional Duties and Responsibilities:
Improve customer service, perception, and satisfaction
Fast turnaround of customer requests
Ability to work in a team and communicate effectively
Improve usage and increase the productivity of cross-functional teams at Priceline
Escalate service requests that cannot be scheduled within agreed service levels
Document work for reference and training for using Confluence
Manage all service requests and projects via Jira Ticketing System
Bachelor's degree or equivalent and five years related experience.
Industry IPAAS technical certifications are desirable but not required.
Demonstrated history of living the values important to priceline: Customer, Innovation, Team, Accountability and Trust. Unquestionable integrity and ethics.
Who we are:
WE ARE PRICELINE.
Our success as one of the biggest players in online travel is all thanks to our incredible, dedicated team of talented employees. Priceliners are focused on being the best travel deal makers in the world, fueled by our passion to help everyone experience the moments that matter most in their lives. Whether it’s a dream vacation, your cousin’s graduation, or your best friend’s wedding – we make travel affordable and accessible to our customers.
Our culture is unique and inspiring (that’s what our employees tell us). We’re a grown-up, startup. We deliver the excitement of a new venture, without the struggles and chaos that can come with a business that hasn’t stabilized.
We’re on the cutting edge of innovative technologies. We keep the customer at the center of all that we do. Our ability to meet their needs relies on the strength of a workforce as diverse as the customers we serve. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration.
Priceline is part of the Booking Holdings, Inc. (Nasdaq: BKNG) family of companies, a highly profitable global online travel company with a market capitalization of over $80 billion. Our sister companies include Booking.com, BookingGo, Agoda, Kayak and OpenTable.
If you want to be part of something truly special, check us out!
Diversity, Equity and Inclusion – Our Commitment
Priceline ensures equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by governing law.