make
{big deal}
moments

Asia- Remote

Associate Customer Care Analyst

R2827

Location

Mumbai

Career Track

Analytics & Data Science

Apply Now

Associate Customer Care Analyst

R2827

Location

Mumbai

Career Track

Analytics & Data Science

We’re a data-driven organization, which makes our Analytics teams the brains of our operation. On the cutting edge of customer and business analytics, they make sure all our decisions and innovations are based on the latest insights.

Why this job’s a big deal :

The Rental Car and Customer Care data and reporting teams have recently combined to form a broader team within the overall Priceline organization. This role will dive into the business analytics for both Rental Car and Customer Care to drive business change, through the use of data. We are looking for individuals who can use their technical resources to understand business results and drive change within the organization.

In this role you will get to:

  • Provide insights into the rental car and business, monitor business performance, notify members of the team when problems arise, provide suggestions to improve business performance and potential site improvements, if applicable.

  • Provide meaningful and insightful analytics within the customer care organization. Utilize new data sources and combine data sets to create new insights on customer care metrics.

  • Develop and maintain advanced Tableau dashboards with the latest features to generate timely actionable business ideas.

  • Collaborate with cross functional business operation teams to ensure customer service reporting is meeting the needs of all users.

  • Create automated alerting for both Customer Care and Rental Car teams to warn members of the team of current or ongoing issues affecting business performance.

  • Get your hands dirty. We are a lean team and there is no job too big or too small. Some days you will be developing enhanced reporting and reviewing business insights, and other days you will be diving into ad-hoc business requests.

Who you are:

  • 2+ years of experience analyzing large and complex data sets. Ecommerce / travel industry preferred

  • Bachelor’s Degree or higher from top university in a quantitative subject (e.g., science or math). MBA a plus

  • Advanced Tableau and SQL experience is required. Experience with Python preferred.

  • Hands on experience with data technologies like Google Cloud, AWS, etc

  • Ability to articulate actionable insights to senior stakeholders.

  • Must be a team player and should be able to work with minimum supervision.

  • Natural curiosity to dig into large data sets.

Who we are:

WE ARE PRICELINE.

Our success as one of the biggest players in online travel is all thanks to our incredible, dedicated team of talented employees. Priceliners are focused on being the best travel deal makers in the world, fueled by our passion to help everyone experience the moments that matter most in their lives. Whether it’s a dream vacation, your cousin’s graduation, or your best friend’s wedding – we make travel affordable and accessible to our customers.

Our culture is unique and inspiring (that’s what our employees tell us). We’re a grown-up, startup. We deliver the excitement of a new venture, without the struggles and chaos that can come with a business that hasn’t stabilized. 

We’re on the cutting edge of innovative technologies. We keep the customer at the center of all that we do. Our ability to meet their needs relies on the strength of a workforce as diverse as the customers we serve. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration.

Priceline is part of the Booking Holdings, Inc. (Nasdaq: BKNG) family of companies, a highly profitable global online travel company with a market capitalization of over $80 billion. Our sister companies include Booking.com, BookingGo, Agoda, Kayak and OpenTable.

If you want to be part of something truly special, check us out!

Diversity, Equity and Inclusion – Our Commitment

Priceline ensures equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by governing law.

Apply Now

Senior Android Engineer

Technology

Data Analytics Engineer

Analytics & Data Science

Android Engineer

Technology

All material herein © 1998-2019 priceline.com LLC, all rights reserved | Privacy Policy | Equal Opportunity Policy | Help