{big deal}

Asia- Remote

HR Process Analyst




Career Track

People & Culture / Legal

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HR Process Analyst




Career Track

People & Culture / Legal

HR Process Analyst

Location: Mumbai

The HR Operations Team in the People & Culture department is responsible for enhancing business performance by making people processes easy and effective for employees and people leaders, and ensuring efficient use of the Workday investment. Workday is the source of people data to an increasing number of internal and external systems for Priceline and Booking Holdings across different countries.

Why this job’s a big deal: The HR Process Analyst will ensure we have the right enabling conditions in place to deliver brilliant execution of people processes and seek opportunities for greater efficiencies and simplification.

The senior HR Process Analyst will be responsible for documenting and maintaining the HR Processes that facilitates the HR service delivery model. She/he will serve as an End-to-End process subject matter expert (SME) in the execution of HR service delivery program and provide process and technical expertise to Business as Usual (BAU) process improvement initiatives. 

In this role you will get to:

HR Processes

  • Drives the embedding of the HR service delivery model by leveraging processes and technology to enable a self-serve culture into the organization and driving a better employee experience.

  • Continuously improves Business As Usual (BAU) processes and people data to drive efficiencies.

  • Analyzes business requirements to find configuration and/or workflow solutions

  • Drives the embedding and optimize utilization of End-to-End HR Processes.

  • Drives HR process improvements for the India operation

  • Partners with SMEs to resolve Tier 2 process and configuration issues.

  • Develops e-learning material and delivers training to employees and People Managers

  • Maintains and updates HR Process maps, RASCI charts and service delivery documentation.

  • Identifies opportunities for using automation tools to improve efficiencies and minimizing errors.

  • Ensures HR Internal controls and Data security are incorporated in End-to-End processes


Partners with other HR Operations team members on:

  • Implementation of the HRIS Road map.

  • Workday Release readiness (bi-annual releases).

  • Working closely with Workday Cloud Management partners (Alight) to optimize processes within Workday.

  • Ensuring process configuration complies with regulatory requirements related to recordkeeping and reporting.

  • Developing and delivering Workday training for HR Team, People Managers and Employees.

  • Support Workday configuration for business operations in India.

  • Deploy improvement tools and techniques (e.g. Root Cause Problem Solving) to identify and diagnose recurring and impactful issues, errors and missed opportunities and then propose the solution for these through effective partnership and project management implementation and embedding.

Service Delivery, People Data and Reporting:

  • Responsible for leveraging communication channels and tools to enable “Tier 0” self-service.

  • Responsible for “Tier 1” execution level of multiple Employee Life Cycle processes (i.e., Background checks, hiring, job changes and terminations)

  • Advises Managers and employees day to day and on issue resolution as it relates to Workday and HR processes.

  • Maintains the inventory of E2E processes and keeps a log of approved changes.

  • Ensures employee data changes occur accurately and timely in Workday.

  • Continuously monitors and drives compliance in our processes and ways of working.

  • Provides quarterly HR controls reporting to auditors.

Who you are:

  • BS/BA degree in Business, Human Resources or equivalent work experience.

  • 6 years’ experience in a Human Resources role.

  • 4 years’ experience working with HR Processes.

  • Demonstrated HR functional knowledge: Employee Life cycle, Talent Acquisition, Talent, Benefits.

  • Solid working knowledge of Workday Human Capital Management (HCM) and Recruiting.

  • Change Management, Training and/or communication, employee engagement experience

Preferred Qualifications and Professional Experience in several areas:

  • Experience in a Human Resources role in organizations with a progressive process improvement model.

  • Workday Fundamentals training

  • Workday implementation experience or Workday experience as a workflow configurator

  • Workday upgrades / releases readiness experience

  • Project Management for HRIS projects and Root Cause Problem Solving techniques.

  • Experience working with employees and teams located in other countries.

Other Knowledge, Skills & Abilities:

  • Demonstrate behaviors and qualities consistent with the Priceline values of Team, Accountability, Trust.

  • A customer centric focus, with a sense of urgency and understands the value of ‘get it right first time’.

  • Ability to communicate effectively with all levels of management

  • Strong interpersonal skills and ability to work effectively in a team environment

  • Excellent research, analytical, critical thinking and problem solving skills with attention to details

  • Ability to recognize and differentiate among the needs and priorities of stakeholders.

  • Ability to drive initiatives.

  • Ability to proactively anticipate upcoming issues and take action to prevent problems occurring.

  • Advanced level skills with Microsoft Office – Advanced Excel.

Who we are:


Our success as one of the biggest players in online travel is all thanks to our incredible, dedicated team of talented employees. Priceliners are focused on being the best travel deal makers in the world, fueled by our passion to help everyone experience the moments that matter most in their lives. Whether it’s a dream vacation, your cousin’s graduation, or your best friend’s wedding – we make travel affordable and accessible to our customers.

Our culture is unique and inspiring (that’s what our employees tell us). We’re a grown-up, startup. We deliver the excitement of a new venture, without the struggles and chaos that can come with a business that hasn’t stabilized. 

We’re on the cutting edge of innovative technologies. We keep the customer at the center of all that we do. Our ability to meet their needs relies on the strength of a workforce as diverse as the customers we serve. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration.

Priceline is part of the Booking Holdings, Inc. (Nasdaq: BKNG) family of companies, a highly profitable global online travel company with a market capitalization of over $80 billion. Our sister companies include, BookingGo, Agoda, Kayak and OpenTable.

If you want to be part of something truly special, check us out!

Diversity, Equity and Inclusion – Our Commitment

Priceline ensures equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by governing law.

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