make
{big deal}
moments

Asia- Remote

Senior Business Analyst, Operations

R3024

Location

New York

Toronto

Career Track

Customer Care

Apply Now

Senior Business Analyst, Operations

R3024

Location

New York

Toronto

Career Track

Customer Care

This role is eligible for our hybrid work model: 2 days in-office & 3 days remote.

Senior Business Analyst, Operations

We pride ourselves on Customer Care at Priceline. And our team delivers the very best. Through our partner call centers and online support services, we make sure customers are always looked after before, during and after booking a deal with Priceline.

Why this job’s a big deal:

The incumbent’s success will depend on their ability to conduct operations analyses, identify business opportunities, analyze large data sets and solve varied business problems. This individual will collaborate with business units and engineering teams to understand and prioritize company needs and devise possible solutions based on business use cases. They should be able to recognize that streamlining and improving internal and external processes is key to the success of the organization.

 In this role you will get to:

  • Create and present detailed business analysis, outlining problems, opportunities and solutions for a business

  • Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats

  • Carry out and lead ad-hoc analysis and present the results in a clear manner

  • Construct workflow charts and diagrams; studying system capabilities; writing specifications

  • Improve systems by studying current practices; recommending/designing modifications

  • Recommend controls by identifying problems; writing improved procedure

  • Experience in implementing setting up reporting dashboards instrumental in critical business decision making process

  • Proactive, adaptable and resourceful with a pragmatic, solution focused approach to people issues

  • Able to work independently and on own initiative, making informed and sensible judgements as well as working as part of a wider team

  • Must be able to communicate ideas and analysis results effectively both verbally and in writing to both a technical and non-technical audience

Who you are:

  • Advanced working SQL knowledge and experience working with relational databases, as well as working familiarity with a variety of databases

  • Advanced experience with designing and enhancing Tableau reports & data visualizations

  • 5+ years previous experience in a Business Analyst or Business Intelligence role

  • Degree in Engineering, Computer Science or related field

  • Certificate of Competency in Business Analysis (CCBA) Asset

  • Proven strong interpersonal and communication skills with the ability to communicate effectively to a wide range of stakeholders in a diverse environment

  • Must have advanced level Microsoft Excel skills – Including advanced formulas, also Word and Email

  • VBA macros an asset

  • Excellent research and analytic skills

  • Attention to detail and high level of accuracy

  • Ability to multi-task, focus and complete reports for extended periods of time

  • Demonstrates Decision Making/ Complex Problem

  • Solving- proactively gather the right data from appropriate sources, probe/consider all the facts, consider other perspectives; conduct root cause analysis; refer to long term plans and goals; prioritize key factors; act decisively, promptly and confidently

  • Illustrated history of living the values necessary to Priceline:  Customer, Innovation, Team, Accountability and Trust

  • The Right Results, the Right Way is not just a motto at Priceline; it’s a way of life. Unquestionable integrity and ethics are essential

#LI-SQ1

Apply Now
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