{big deal}


Senior Business Analyst, Operations



New York


Career Track

Customer Care

Apply Now

Senior Business Analyst, Operations



New York


Career Track

Customer Care

Business Analyst, Operations

We pride ourselves on Customer Care at Priceline. And our team delivers the very best. Through our partner call centers and online support services, we make sure customers are always looked after before, during and after booking a deal with Priceline.

Why this job’s a big deal:

The incumbent’s success will depend on their ability to conduct operations analyses, identify business opportunities, analyze large data sets and solve varied business problems. This individual will collaborate with business units and engineering teams to understand and prioritize company needs and devise possible solutions based on business use cases. They should be able to recognize that streamlining and improving internal and external processes is key to the success of the organization.

 In this role you will get to:

  • Create and present detailed business analysis, outlining problems, opportunities and solutions for a business

  • Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats

  • Carry out and lead ad-hoc analysis and present the results in a clear manner

  • Construct workflow charts and diagrams; studying system capabilities; writing specifications

  • Improve systems by studying current practices; recommending/designing modifications

  • Recommend controls by identifying problems; writing improved procedure

  • Experience in implementing setting up reporting dashboards instrumental in critical business decision making process

  • Proactive, adaptable and resourceful with a pragmatic, solution focused approach to people issues

  • Able to work independently and on own initiative, making informed and sensible judgements as well as working as part of a wider team

  • Must be able to communicate ideas and analysis results effectively both verbally and in writing to both a technical and non-technical audience

Who you are:

  • Advanced working SQL knowledge and experience working with relational databases, as well as working familiarity with a variety of databases

  • Advanced experience with designing and enhancing Tableau reports & data visualizations

  • 5+ years previous experience in a Business Analyst or Business Intelligence role

  • Degree in Engineering, Computer Science or related field

  • Certificate of Competency in Business Analysis (CCBA) Asset

  • Proven strong interpersonal and communication skills with the ability to communicate effectively to a wide range of stakeholders in a diverse environment

  • Must have advanced level Microsoft Excel skills – Including advanced formulas, also Word and Email

  • VBA macros an asset

  • Excellent research and analytic skills

  • Attention to detail and high level of accuracy

  • Ability to multi-task, focus and complete reports for extended periods of time

  • Demonstrates Decision Making/ Complex Problem

  • Solving- proactively gather the right data from appropriate sources, probe/consider all the facts, consider other perspectives; conduct root cause analysis; refer to long term plans and goals; prioritize key factors; act decisively, promptly and confidently

  • Illustrated history of living the values necessary to Priceline:  Customer, Innovation, Team, Accountability and Trust

  • The Right Results, the Right Way is not just a motto at Priceline; it’s a way of life. Unquestionable integrity and ethics are essential

Who we are:


Our success as one of the biggest players in online travel is all thanks to our incredible, dedicated team of talented employees. Priceliners are focused on being the best travel deal makers in the world, fueled by our passion to help everyone experience the moments that matter most in their lives. Whether it’s a dream vacation, your cousin’s graduation, or your best friend’s wedding – we make travel affordable and accessible to our customers.

Our culture is unique and inspiring (that’s what our employees tell us). We’re a grown-up, startup. We deliver the excitement of a new venture, without the struggles and chaos that can come with a business that hasn’t stabilized.  

We’re on the cutting edge of innovative technologies. We keep the customer at the center of all that we do. Our ability to meet their needs relies on the strength of a workforce as diverse as the customers we serve. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration.

Priceline is part of the Booking Holdings, Inc. (Nasdaq: BKNG) family of companies, a highly profitable global online travel company with a market capitalization of over $80 billion. Our sister companies include, BookingGo, Agoda, Kayak and OpenTable.

If you want to be part of something truly special, check us out!

Diversity, Equity and Inclusion – Our Commitment

Priceline ensures equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by governing law

Apply Now

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