make
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moments

Berlin

Communications Specialist

R3568

Location

Dallas

Career Track

Customer Care

Apply Now

Communications Specialist

R3568

Location

Dallas

Career Track

Customer Care

Communications Specialist

This role is eligible for our five-day flex office work model.

We pride ourselves on Customer Care at Priceline. And our team delivers the very best. Through our partner call centers and online support services, we make sure customers are always looked after before, during and after booking a deal with Priceline.

Why this job’s a big deal:

The Communications and KB Specialist is a distinctive role with exceptional writing and communication skills, representing the company across our vendor global footprint. In this role you have the opportunity to support and equip our agents to be successful in their roles.

In this role you will get to:

  • Collaborate with multiple teams and Lines of Business within the organization to ensure everyone has the information they need to do their job

  • Own ongoing governance of our Knowledge Base (KB) including its overall health and best practices

  • Manage the information or Knowledge Base (KB) of their company

  • Provide employees with the knowledge, tools, and skills that they need to optimize their performance at work

Who you are:

  • 5+ years experience in Communications, developing and designing knowledge resources, or transferable skills needed to perform roles and responsibilities.

  • Bachelor’s Degree in Communications, Professional and Technical Communications, English, or something related, preferred.

  • Have excellent written and verbal communication skills; developing communications to Inform, Call to Action, or Information Sharing.

  • Maintain consistency in form, format and structure developing Process & Procedures (P&P) deliverables

  • Preserve consistency in business communications, messaging and branding 

  • Illustrated history of living the values necessary to Priceline:  Customer, Innovation, Team, Accountability and Trust. 

  • The Right Results, the Right Way is not just a motto at Priceline; it’s a way of life. Unquestionable integrity and ethics is essential.   

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