Manager, Flights Systems and Operations
Whether it’s hotels, rental cars, flights, cruises or packages, our Lines of Business develop the relationships we need to generate great deals and then get them to priceline customers – so they can experience all the moments that matter to them.
Why this job’s a big deal:
Priceline is building a brand new, multi supply, global flights platform. You will be responsible for managing the performance of our flight platform, Firefly. This includes determining what needs to be measured, how we need to measure it, and derive Key Performance Indicators to assess the health of our supply. In other words, you will be creating the instrumentation for our supply and flights platform. This person will be responsible for developing process improvements to optimize system performance, identifying/investigating and resolving system issues, and working closely with internal and external stakeholders to resolve them.
In this role you will get to:
Define, track and report on memo KPIs (cost per ticket, resolution rate, outstanding memo value, waiver rate, etc)
Manage a team of business analysts who support investigation of supply and GDS issues and configuration.
Manage and support the launch of new suppliers by supporting testing and configuration efforts on the GDS and other suppliers.
Work with customer service and product departments to identify process enhancements to improve the performance of our flights platform
Own cross brand SLAs metrics and reporting
Who you are:
At least 10 years of experience with OTAs and/or GDS
At least 5 years of experience of consulting experience
At least 10 years of experience of data driven analysis and improvements in an organization
Savvy and clear communicator, with the ability to influence across departments
Demonstrated history of living the values important to Priceline: Customer, Innovation, Team, Accountability and Trust. Unquestionable integrity and ethics.
Illustrated history of living the values necessary to Priceline: Customer, Innovation, Team, Accountability and Trust.
The Right Results, the Right Way is not just a motto at Priceline; it’s a way of life. Unquestionable integrity and ethics is essential.