make
{big deal}
moments

Berlin

UX Researcher

R3721

Location

Toronto

Career Track

Product Mgmt & Design

Apply Now

UX Researcher

R3721

Location

Toronto

Career Track

Product Mgmt & Design

This role is eligible for our five day flex office work model

UX Researcher

As a UX Researcher embedded on Priceline’s Hotel & Flights product teams, you will be an experienced UX research practitioner who is compassionate, curious, collaborative, flexible, and able to think strategically. We are a fast-paced and lean product team that believes in the power of elevating the voice of the customer to provide informed, tangible improvements to our website and app experiences.

Why this job’s a big deal:

As a core member of the Hotel and Flights, you play a key role in fulfilling Priceline’s mission – to be the best travel dealmakers in the world – by uncovering customer needs and prioritizing product features and improvements that will be seen by millions of customers and inspire them to travel with Priceline.

In this role you will get to:

  • Be the expert on Hotel & Flight customers: know how they use Priceline, what’s important to them when they travel, their difficulties, their workflows, etc.

  • Conduct all stages of UX research: identifying problems, designing research planning, conducting research, analyzing, and reporting out insights – all while gathering partner consensus along the way.

  • Drive new opportunity by uncovering and investigating unmet customer needs.

  • Ability to distill research into practical insights and opportunities that create customer value & drive business objectives.

  • Lead recruitment activities for user research

  • Strong communication & social skills, especially around partner management & participation.

  • Provide thought leadership in planning and demonstrating research to inform initial product decisions long-term roadmaps.

Who you are:

  • 3-6+ years of UX research experience

  • Bachelor’s Degree

  • Strong UX research portfolio that demonstrates thoughtful research with significant business impact

  • Experience working with a variety of qualitative methodologies (e.g. group and 1:1 interview facilitation skills, ethnographic skills, JTBD, journey mapping, design heuristic evaluation)

  • Solid understanding of quant data, behavioural analysis, and A/B testing strategies

  • Self-starter, independent mentality – you’re not afraid to try new things and be creative in your approach to research

  • Strong analytical and problem solving skills

  • Great interpersonal & communication skills; a true teammate

  • Comfort with remote research techniques and tools (e.g. Zoom, Miro, Figjam, UserTesting.com)

  • Nice to Have:

  • Master’s degree in one of these fields: Design, Psychology, Human-Centered

  • Design, Human Factors, Cognitive Psychology, or other related field highly preferred

  • Experience working in Travel industry

  • Experience with A/B Testing

  • Experience with Tableau and / or Google Analytics

  • Proven history of living the values meaningful to Priceline: Customer, Innovation, Team, Accountability and Trust.

  • The Right Results, the Right Way is not just a motto at Priceline; it is core to our identity. It’s therefore crucial that you also meet our high standard of ethics, integrity, clarity and compliance.

Apply Now

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