Key Technical Account Manager

This role is eligible for our hybrid work model: 2 days in-office

Key Technical Account Manager (API Trailblazer)

Whether it’s hotels, rental cars, flights, our Lines of Business develop the relationships we need to generate great deals and then get them to priceline partners. If you thrive in a fast-paced environment, you're in the right place.

Why this job’s a big deal:

At Priceline Partner Solutions (PPS), we provide the best travel deals to our Strategic Partners. We need a highly motivated Key Technical Account Manager (API Trailblazer) to manage technical relationships with internal and external partners, focusing on seamless API integration and partnership growth. You'll be a technology guru for our Business team and Partners, advocating for their needs, ensuring an industry-leading partner experience, and ultimately contributing to their success and revenue generation.

In this role you will:

• Build and manage strong technical relationships with our global and key partners, serving as the go-to Subject Matter Expert (SME) for API implementation. You'll help identify the best PPS travel API solutions and support fast, smooth go-to-market integrations.

• Own the full implementation journey—from onboarding and development to post-launch support and growth—where you’ll apply your knowledge across hotel, car, and flight APIs.

• Collaborate closely with partners to troubleshoot technical issues, uncover root causes, and guide them toward effective solutions.

• Dive into API performance data using tools like Splunk and New Relic to spot trends, surface opportunities, and lead technical business reviews that help our partners grow.

• Be a key advocate for our partners by working cross-functionally with internal teams to shape, prioritize, and promote adoption of new API features.

• Drive improvements in API capacity and streamline processes that make onboarding and integration smoother and more efficient.

• Create and maintain documentation that captures best practices, integration processes, and the key success metrics for API adoption.

• Take initiative and lead projects that enhance our API offerings—your voice and ideas will help shape what’s next.

Who you are:

• Motivated by working with global brands and internal teams to deliver impactful results.

• A minimum, of 2-5 years work experience in technology, marketing, business or project management.

• Autonomous and able to work independently, with strong project leadership abilities.

• Proficient in SQL, JSON schema, Postman, and related technologies. Hey, if you know graphQL, that is a plus!

• Enjoys analyzing technical data to improve partner experience.

• Understands the importance of a successful customer experience.

• Finds energy in fast-paced environments, keeping things organized and moving across partners and projects.

• Quick to learn and enthusiastic about using data analysis tools like Splunk and New Relic to drive insights and improvements.

• Exceptional communication skills, both written and verbal.

• Strong initiative, problem-solving, and relationship-building skills.

• A dynamic learning mindset, adaptable to change and ambiguity.

• Illustrated history of living the values necessary to Priceline: Customer, Innovation, Team, Accountability and Trust.

• The Right Results, the Right Way is not just a motto at Priceline; it’s a way of life. Unquestionable integrity and ethics is essential.

#LI-VM1

#LI-Hybrid