Business Analyst, Customer Care Analytics

This role is eligible for our hybrid work model: Two days in-office.

We’re a data-driven organization, which makes our Analytics and Data Science teams the brains of our operation. On the cutting edge of customer and business analytics, they make sure all our decisions and innovations are based on the latest insights. 

Why this job’s a big deal:
As a Business Analyst, you will be involved in highly analytical, strategic, and visible projects. You will be part of a high-performing analytics team that provides data-driven insights that enhance the customer experience and streamline operations. Your insights will optimize processes, influence strategy, and make a tangible impact on millions of travelers.

In this role you will get to:

• Analyze customer care performance, track trends, and identify growth opportunities.

• Develop and maintain reports and dashboards that track and explain drivers of different metrics.

• Analyze, present, and provide actionable recommendations for the problem statement assigned to you.

• Collaborate with key stakeholders across business units, customer service, and technology to deliver insights and complete projects.

• Independently and in collaboration with others, execute end-to-end data lifecycle deep dives and exploratory analysis on business performance.

• Partner with data engineers to develop modernized data solutions.

Who you are:

• 4+ years of analytics/consulting experience, travel, or experience in the e-commerce/retail industry preferred

• Expertise in advanced SQL, data analysis, and data visualization with hands-on experience with Excel, BigQuery, and BI tools like Tableau.

• Experience with Python, data modeling, and GenAI would be a plus.

• Excellent written and verbal communication; extremely proficient in data storytelling.

• Ability to work and multitask in a changing environment.

• Strong analytical and problem-solving skills.

• Intellectual curiosity with a demonstrated ability to learn and master new subject/skill areas quickly.

• Project management and work structure skills—excellent attention to detail and ability to work independently.

• Entrepreneurial spirit, owner mindset, and taking initiative.

• Illustrated history of living the values necessary to Priceline: Customer, Innovation, Team, Accountability, and Trust. 

• The Right Results, the Right Way is not just a motto at Priceline; it’s a way of life. Unquestionable integrity and ethics are essential.

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