Sales Operations Coordinator

This role is eligible for our hybrid work model: Two days in-office.
 

As operations Coordinator, the key objective of the role will be to support and help achieve the objectives of the Priceline Accommodation Team.

Why this job’s a big deal:

The operations Coordinator will bring a high level of operational savvy as it partners closely with Finance, Legal, Account, and Product teams across Priceline to support and maintain accurate management of supply across our platform. This coordinator role requires a driven personality and high attention to detail while processing large sets of data and navigating and affecting changes in tools and system, which house Priceline’s rate and distribution logics. 

As an Operations Coordinator at Priceline, you have the opportunity to make a business impact at an individual level. You will support critical pricing and tax functions through data analysis, process coordination, automation, and ongoing monitoring. Career growth exists through process improvement, increased automation (including AI-driven solutions), and strong cross-functional collaboration.

In this role you will get to:

• Manage, support, and optimize Accommodations team tools, including our property rate and distribution systems, extranet and API, Customer Relationship Management system (CRM), and others;

• Communicate with hotel partners directly to provide support, resolve issues while providing optimal customer service

• Troubleshoot process inefficiencies and identify opportunities for optimization and automation

• Collaborate on projects to improve efficiencies between departments and markets;

• Resolve operational support tickets through an internal system to enable the success of the account management team;

• Identify and resolve operational issues of day-to-day projects;

• Work closely together with Product, Finance and customer service teams to resolve or improve rate and distribution areas and internal processes;

• Support the Finance and Tax teams in audits, investigations and special projects;

• Analyze and manipulate large data sets for reporting or database maintenance activities;

• Share and seek out best practices and knowledge with peers and internal stakeholders, both locally and in other regions/locations;

• Support internal processes related to reporting and financial breakdown.

Who you are:

• 2+ years of professional experience in support operations, customer service, or a related analytical role;

• Experience (professional or academic) working with large datasets using SQL, BigQuery, or Excel/Sheets is a plus (including formulas and pivot tables);

• Outstanding attention to detail and strong analytical skills;

• Excellent problem solving, time management and prioritization skills;

• A team player with the ability to communicate with multiple and varied stakeholders across the business;

• Professional “get it done” attitude and work ethic, with highly disciplined work habits;

• Energetic and driven personality that adapts well to and is energized by change and new technologies;

• Creative and innovative mindset, with a desire to drive change and have an impact on the business;

• Comfortable working independently under pressure and meet strict deadlines, and comfortable working in a fast turnaround environment;

• Experience utilizing AI or automation tools to increase efficiency and quality of work is a plus.

• Illustrated history of living the values necessary to Priceline: Customer, Innovation, Team, Accountability, and Trust.

• The Right Results, the Right Way is not just a motto at Priceline; it’s a way of life. Unquestionable integrity and ethics are essential

  #LHybrid