Lead, Sales Operations

This role is eligible for our hybrid work model: Two days in-office.
 

The Sales Operations Team plays a critical role in enabling Priceline’s commercial strategy by ensuring pricing operations, and processes are accurate, scalable, and aligned to business goals. As a Lead, Sales Operations, the key objective of the role will be to support and help achieve the objectives of the Priceline Accommodation Team. This role is critical in driving day-to-day operational excellence while guiding initiatives that support internal operations performance, escalation management, and cross-functional alignment.
 

Why this job’s a big deal:

This role partners closely with Pricing, Supply, and Analytics stakeholders to execute and optimize sales and pricing operations that directly impact partner and customer experience. The Lead, Sales Operations takes ownership of key initiatives such as pricing governance, escalation monitoring, and support coordination. As a team leader at Priceline, you will influence outcomes through a combination of hands-on execution, project leadership, and stakeholder partnership. You will help shape how sales and pricing operations scale, mentor teammates through best practices, and identify opportunities to improve efficiency through automation and data-driven decision-making.

In this role you will get to:

• Lead operational workflows to ensure accurate, timely, and consistent execution across systems

• Own data validation and reconciliation processes for pricing inputs and outputs, ensuring high quality and auditability

• Provide performance updates and insights to stakeholders, supporting ongoing business reviews and decision-making

• Identify risks, gaps, and inefficiencies in process and operations, and lead efforts to resolve them

• Drive process improvements and automation initiatives to improve scalability and reduce manual effort

• Document and standardize pricing and sales operations processes and controls

• Serve as a point of contact for cross-functional partners on pricing operations topics

• Support, guide, and mentor coordinators or analysts through knowledge sharing and best practices
   

Who you are:

• 3–5 years of professional experience in support operations, customer service, or a related analytical role

• Demonstrated ability to lead projects or initiatives end-to-end, with accountability for outcomes

• Strong analytical skills with exceptional attention to detail

• Clear, confident communication skills and comfort influencing stakeholders without direct authority

• Experience partnering cross-functionally with internal teams

• A proactive leadership mindset with the ability to anticipate issues and drive scalable solutions

• Experience using AI and automation tools to increase team efficiency and quality of output

• Proven experience working with large datasets using SQL, BigQuery, Excel/Sheets (including advanced formulas and pivot tables)

• A bachelor’s degree in Business, Finance, Economics, Analytics, Statistics, or a related field

• Experience with automation tools and methodologies (highly preferred)

• Working knowledge of Jira and Confluence (preferred)

• Familiarity with BI tools such as Tableau and programming languages such as Python (beneficial)

• A strong commitment to professionalism, integrity, and Priceline’s core values: Customer, Innovation, Team, Accountability, & Trust

• Illustrated history of living the values necessary to Priceline: Customer, Innovation, Team, Accountability, and Trust.

• The Right Results, the Right Way is not just a motto at Priceline; it’s a way of life. Unquestionable integrity and ethics are essential

  #LHybrid